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8. Troubleshooting
This section contains advice on what to do if you have problems scanning an
original, or if the network delivery scanner or e-mail function does not work.
Various messages that may appear on the control panel or client computer are
listed, along with causes and solutions.
If Your Machine Does Not Operate As You
Want
When Scanning Is Not Performed as Expected
When the Delivery Function Does Not Work
Problems Causes and solutions
The scanned image is
dirty.
The exposure glass or reflector is dirty. Clean these parts. See
“Maintaining Your Machine”, General Settings Guide.
The image is distorted or
out of position.
• The original was moved during scanning. Do not move the
original during scanning.
• The original has not been loaded square. Align the original
with the side guides. See “Placing Originals”,
Copy Reference
.
The scanned image is up-
side down.
The original was placed upside down. Place the original in the cor-
rect orientation.
See "Placing Originals", Copy Reference.
No image results from
scanning.
The original was loaded back-to-front. Load the original with the
side you want to scan facing up. See "Placing Originals", Copy Ref-
erence.
The scanned image con-
tains white spaces.
If you scan originals using functions other than the network
TWAIN scanner function, certain paper size and resolution set-
tings may produce scanned images that are larger than the speci-
fied size because of margins being added to the sides. Scanning at
a higher resolution may reduce the margins.
Problems Causes and solutions
The delivery scanner func-
tion screen is not dis-
played.
• If the network TWAIN scanner screen appears when the ma-
chine is switched to scanner mode, press [
Exit
] to switch to the
network delivery scanner screen.
• If the display does not switch from network TWAIN scanner
to network delivery scanner, the delivery scanner settings are
not correct. See p.95 “Initial Scanner Setup”, and then make the
appropriate settings.