Samsung 5935NX All in One Printer User Manual


 
Troubleshooting_ 112
Toner smear If toner smears on the page:
Clean the inside of the machine. (See
"Cleaning the inside" on page 99.)
Check the paper type and quality. (See "Print
media specifications" on page 126.)
Remove the toner cartridge and then, install
a new one. (See "Replacing the toner
cartridge" on page 119.)
Vertical repetitive
defects
If marks repeatedly appear on the printed side of
the page at even intervals:
The toner cartridge may be damaged. If you
still have the same problem, remove the
toner cartridge and, instll a new one. (See
"Replacing the toner cartridge" on
page 119.)
Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
The fusing assembly may be damaged.
Contact a service representative.
Background
scatter
Background scatter results from bits of toner
randomly distributed on the printed page.
The paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
If background scatter occurs on an envelope,
change the printing layout to avoid printing
over areas that have overlapping seams on
the reverse side. Printing on seams can
cause problems.
If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in Printing Preferences. (See
"Opening Printing Preferences" on page 47.)
Misformed
characters
If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper. (See
"Print media specifications" on page 126.)
If characters are improperly formed and
producing a wavy effect, the scanner unit may
need service. (See "Cleaning the scan unit"
on page 99.)
CONDITION SUGGESTED SOLUTIONS
A
Page skew Ensure that the paper is loaded properly.
Check the paper type and quality. (See "Print
media specifications" on page 126.)
Ensure that the guides are not too tight or too
loose against the paper stack.
Curl or wave
Ensure that the paper is loaded properly.
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Print media specifications" on
page 126.)
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or
creases
Ensure that the paper is loaded properly.
Check the paper type and quality. (See "Print
media specifications" on page 126.)
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machin
e. (See "Cleaning the inside" on
page 99.)
Solid Color or
Black pages
The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 119.)
The machine may require repair. Contact a
service representative.
CONDITION SUGGESTED SOLUTIONS
A