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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear on the display depending on the
options or models.
• [error number] indicates the error number.
5
Paper Jam-related messages
Message Meaning Suggested solutions
Document jam.
Remove jam
The loaded original
document has
jammed in the
document feeder.
Clear the jam (see
"Clearing original
document jams" on
page 80).
Jam or Empty
Door Open&Close
• Paper has jammed
in the paper feed
area.
• There is no paper in
tray.
•Clear the jam (see "In
tray" on page 82).
• Load paper in tray
(see "Loading paper
in the tray" on page
37).
Paper Jam
inside machine
Paper has jammed in
the inside machine.
Clear the jam (see "Inside
the machine" on page
83).
Message Meaning Suggested solutions