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User’s Manual 9-3
Troubleshooting
Record your observations so you can describe them to your dealer.
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:
Software The problems may be caused by your software. If
you cannot load a software package, the media
may be damaged or the program might be
corrupted. Try loading another copy of the
software.
If an error message appears while you are using
a software package, check the software
documentation. These documents usually include
a problem solving section or a summary of error
messages.
Next, check any error messages in the operating
system documentation.
Hardware If you cannot find a software problem, check your
hardware. First run through the items in the
preliminary checklist above. If you still cannot
correct the problem, try to identify the source. The
next section provides checklists for individual
components and peripherals.
n System start-up n Pointing Device
n Self test n USB
n Power n TV output signal
n Battery n LAN
n Keyboard n Sleep/Hibernation
n LCD panel n Memory expansion
n Hard disk drive n Modem
n Password n CD-RW/DVD-ROM drive
n i.LINK (IEEE1394) n DVD Super Multi drive with
double layer disc recording
support
n Wireless LAN
n Monitor n Disk drive
n Sound system n Real Time Clock