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User’s Manual 7-3
Troubleshooting
Hardware and system checklist
This section discusses problems caused by your device’s hardware or
attached peripherals. Basic problems may occur in the following areas:
Power
When the device is not plugged into an AC power outlet, the battery pack is
the primary power source. However, your device also has a number of
other power resources, including an intelligent power supply and a Real
Time Clock (RTC) battery, all of which are interrelated with any one having
the ability to produce apparent power problems.
This section provides checklists for AC power and the battery. If you cannot
resolve a problem after following them, the cause may lie with another
power related resource - in such an instance you should contact your
reseller, dealer or service provider.
Software The problems may be caused by your software. If you
cannot load a software package, the program might be
corrupted - in these instances try loading another copy of
the software if possible.
If an error message appears while you are using a software
package you should refer to the documentation supplied
with it as this will usually include a problem solving section
or a summary of error messages.
Next, you should check any error messages against the
operating system documentation.
Hardware If you cannot find a software problem, you should then
check the setup and configuration of your hardware. First
run through the items in the preliminary checklist as
described previously then, if you still cannot correct the
problem, try to identify the source - the next section
provides checklists for individual components and
peripherals.
Before using a peripheral device or application software that is not an
authorized Toshiba part or product, make sure the device or software can
be used with your device. Use of incompatible devices may cause injury or
may damage your device.
■ Power
■ Keyboard
■ Internal display panel
■ SD/SDHC Card
■ MultiMediaCard
■ Pointing Device
■ USB device
■ External monitor
■ Wireless LAN
■ Bluetooth