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User’s Manual 7-5
Troubleshooting
Battery
If you suspect a problem with the battery, you should check the status of
the DC IN indicator as well as the Battery indicator.
Problem Procedure
Battery doesn’t power
the device
The battery may be discharged - connect the AC
adaptor to recharge the battery.
Battery doesn’t charge
when the AC adaptor is
attached (Battery
indicator does not glow
amber).
If the battery is completely discharged, it will not
begin charging immediately, in these instances
you should wait a few minutes before trying again.
If the battery still does not charge, you should
check that the power outlet the AC adaptor is
connected to is supplying power - this can be
tested by plugging another appliance into it.
Check whether the battery is hot or cold to the
touch - if so, it will not charge properly and should
be allowed to reach room temperature before
you try again.
Unplug the AC adaptor and remove the battery to
make sure its connecting terminals are clean - if
necessary wipe them with a soft dry cloth lightly
dipped in alcohol.
Connect the AC adaptor and replace the battery,
taking care to ensure that it is securely seated in
the device.
Check the Battery indicator - if it does not glow,
allow the device to charge the battery for at least
twenty minutes. If the Battery indicator starts to
glow after this period, allow the battery to
continue to charge for at least another twenty
minutes before turning on the device. However, if
the indicator still does not glow, the battery may
be at the end of its operating life and should be
replaced. However, if you do not believe the
battery is at the end of its operating life, you
should speak to your reseller, dealer or service
provider.
Battery doesn’t power
the device as long as
expected
If you frequently recharge a partially charged
battery, the battery might not charge to its full
potential - in these instances you should fully
discharge the battery and then attempt to charge
it again.