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2 Troubleshooting Procedures
Satellite M500/M505/M507 Maintenance Manual [CONFIDENTIAL] 2-23
2.5 HDD/SSD Troubleshooting
This section describes how to determine if the HDD/SSD is functioning properly. Perform
the steps below starting with Procedure 1 and continuing with the other procedures as
required.
Procedure 1: Message Check
Procedure 2: Partition Check
Procedure 3: Format Check
Procedure 4: Diagnostic Test Program Execution Check
Procedure 5: Connector Check and Replacement Check
CAUTION: The contents of the hard disk will be erased when you execute the HDD
troubleshooting procedures. Transfer the contents of the hard disk to other
storage media.
Procedure 1 Message Check
When the computer’s HDD/SSD does not function properly, some of the following error
messages may appear on the display. Start with Check 1 below and perform the other checks
as instructed.
Check 1 If either of the following messages appears, go to Procedure 2. If the following
messages do not appear, perform Check 2.
Insert system disk in drive
Press any key when ready .....
or
Non-System disk or disk error
Replace and press any key
Check 2 Make sure the Hard Disk option is set to not used. If it is set to not used, choose
another setting and restart the computer. If the problem still exists, go to
Procedure 2.