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Introduction .................................................................................. 4-2
Control Panel Messages ............................................................. 4-2
Printer Troubleshooting .............................................................. 4-4
Preventing Jams .......................................................................... 4-6
Media Jam Locations .................................................................. 4-7
Clearing Media Jams ................................................................... 4-8
Clearing an Upper or Lower Input Bin Jam 4-8
Large-Capacity Input Bin Jam
or Large-Large-Capacity Input Bin Jam (3825/3225 only) 4-9
Transport Area Jam 4-11
Output Area Jam 4-12
Large-Capacity Output Stacker Jam —
3825 Only 4-13
Duplex Jam 4-14
Printing Problems ...................................................................... 4-15
Blank Pages 4-15
Not All Pages Print 4-16
Paper Jam Indicator Stays On 4-16
Print Quality Problems .............................................................. 4-16
Reduced Print Quality 4-17
White or Light Lines or Light Image 4-17
Stains on the Back of the Page 4-17
Sharp Horizontal Black Lines (Across Feed Direction) 4-17
White Horizontal Shapes on a Black Print 4-18
Image Easily Smears When Rubbed 4-18
Placing a Service Call ............................................................... 4-18
Introduction .................................................................................. 5-2