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WorkCentre 6400 Multifunction Printer
System Administrator Guide
115
Troubleshooting Workflow Scanning
If you are experiencing problems with Workflow Scanning, verify the following:
Notes:
• Resolve any mechanical issues before attempting to use Workflow Scanning. For
assistance and support, see www.xerox.com/office/support.
• If your printer is locked, you must log in as a system administrator. For details, see
Accessing CentreWare IS on page 17.
1. Verify the printer is installed and functioning on the on the network. For details, see Physical
Connection on page 14.
2. Verify that TCP/IP is enabled. Enabling TCP/IP on page 22.
3. Ensure Workflow Scanning is enabled. For details, see Configuring Workflow Scanning on
page 106.
4. Ensure the Scan File Repository is setup correctly and that the path specified to the repository is
correct. For details, see Configuring File Repository Settings on page 106.
5. Ensure the default scanning template is defined. For details, see Configuring the Default Template
on page 111.
6. For problems scanning using NCP, verify the printer has the appropriate user account permissions.
7. For problems scanning using SMB, verify the printer has the appropriate user account permissions.
8. For problems scanning using HTTP(s), verify that a certificate has been installed on the printer. For
details, see Secure HTTP (SSL) on page 65 and Digital Certificates on page 62.
See also: For more help, see the Online Support Assistant at www.xerox.com/office/WC6400support.