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XES Synergix 8825/8830/8850/8855 Digital Solution User Guide 124
Table 7. Problem-solving table (continued)
Problem First solution to try Second solution to try Third solution to try
Document feed (continued)
Not Ready Media Jam
Refer to Cleaning the Platen Glass
and Document Drive Rolls. Wipe
the Document Feed Tray with anti-
static fluid.
If the document is folded, worn or
damaged, use a document carrier or
try feeding a different edge.
For thick documents, set the Thick
Document Lever to its next higher
setting. Thick documents may
require operator assistance.
The Scanner does not position the
document correctly before scanning.
Ensure that you are inserting the
document correctly.
Center the document between the
marks on the Document Feed
Tray.
Smoothly insert the document into
the feed mechanism so that the
lead edge of the document is
against the rollers before the
Scanner begins to stage the
document.
Check the operation of the optical
paper sensors. See "Sensors" in
the "Main Menu" section for more
information.
Problem solving (continued)