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Warranty Information
1. Printer Warranty
ZEBRA
®
printers, excluding thermal printheads which are warranted separately below, are warranted against
defects in material or workmanship for six (6) months from the date of original shipment by ZEBRA Technolo-
gies Corporation. This warranty does not cover normal wear and tear and shall be null and void if the equipment
is modified, improperly installed or used, damaged by accident or neglect, or in the event any parts are improperly
installed or replaced by the user.
Since printhead wear is part of normal operations, the original printhead and replacement printheads are
covered by a limited warranty of six (6) months from the date of original shipment by ZEBRA Technolo-
gies. To qualify for this warranty, the printer must be returned to the factory or other authorized service
center. Although the user is not required to purchase ZEBRA brand supplies (media and/or ribbons), to the
extent it is determined that the use of other supplies (media and/or ribbons) shall have caused any defect
in the thermal printhead for which a warranty claim is made, the user shall be responsible for ZEBRA
Technologies’ customary charges for labor and materials to repair such defect. To the extent that it is
determined that failure to follow the preventive maintenance schedule and procedures listed in the
Operator’s Guide shall have caused any defect in the thermal printhead for which a warranty claim is made,
this limited warranty shall be void.
ZEBRA TECHNOLOGIES’ SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO
FURNISH PARTS AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS
FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING THE
WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a ZEBRA Return Authorization for the printer, or
subassembly(s); (b) ship the printer or subassembly(s), transportation prepaid to the authorized service
location; and (c) include with the Product or subassembly(s) a written description of the claimed defect. Unless
ZEBRA Technologies authorizes return of the entire Product, the user shall return only the subassembly(s).
Products returned shall be packaged in the original packing and shipping container or comparable container.
In the event equipment is not so packaged or if shipping damage is evident, it will not be accepted for service
under warranty. Surface transportation charges for the return of the printer to the customer shall be paid by
ZEBRA Technologies within the 48 contiguous states and the District of Columbia. Customer shall pay
shipping costs, customs clearance, and other related charges outside the designated area. If ZEBRA
Technologies determines that the Product returned to it for warranty service or replacement is not
defective as herein defined, BUYER shall pay all costs of handling and transportation.
2. Supplies Warranty
ZEBRA supplies are warranted to be free from defects in materials or workmanship for a period of either
the stated material shelf life or 6 months from date of shipment, whichever occurs first, provided that the
BUYER has complied with ZEBRA Technologies’ guidelines on storage, handling, and usage of the
labeling supplies in ZEBRA printers. ZEBRA Technologies does not warrant the performance of ZEBRA
labeling supplies on non-ZEBRA printers.
Any supplies product shown to the satisfaction of ZEBRA Technologies, within the time provided, to
be so defective shall be replaced without charge, or ZEBRA Technologies may issue a credit in such an
amount as it deems reasonable.
3. Warranty Exclusions and Conditions
The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory or
otherwise, including any
implied warranty of merchant-ability or fitness for a particular purpose.
ZEBRA Technologies shall not be responsible for the specific application to which any Products are
applied, including but not limited to compatibility with other equipment.
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