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Troubleshooting Table
Symptom Diagnosis Action
Printing stops.
PAPER/RIBBON,
PAUSE, and
CANCEL lights on
Out of media. Load media. See Chapter 1.
For
printers
with the
Cutter
Option
installed.
Media jammed in Cutter. Remove media, clean Cutter
Module if necessary. See page
27.
Connecting cable not
connected to Cutter Module.
Plug Cable into Cutter Module.
See page 27.
Cutter Module is dirty. Clean Cutter Module. See page
27.
End of the media not positioned
correctly on top of Platen.
Reposition media so that the end is
on top of the Platen. See Chapter 1.
If error condition persists after attempting each of the above
solutions, call a service technician.
Printer Diagnostics
Power-On Self Test
A Power-On Self Test (POST) is performed automatically each time the printer is turned
ON. This test checks for proper initialization of various electronic circuits and establishes
starting parameters as those stored in the printer’s memory. During this test sequence, the
front panel lights will turn ON and OFF to insure proper operation.
At the end of this self test, only the POWER light will remain lit. If other lights are also
lit, refer to the Troubleshooting Table.
Additional Printer Self Tests
These self tests produce sample labels and provide specific information which helps the
operator determine the operating conditions for the printer.
Each self test is enabled by holding in a specific front panel key while turning the
Power Switch ON. Keep the key depressed until the Front Panel lights turn ON. When
the Power-On Self Test is complete, the selected printer self test will automatically start.
NOTES:
•
When performing self tests, disconnect the Signal Interface Cable from
the printer.
•
When canceling a self test before its actual completion, always turn the
printer Power Switch OFF and back ON.
•
When performing these self tests while in the Peel-Off Mode, the
operator must remove the labels as they become available.
•
When the Cutter Option is installed and enabled, the labels printed in
these self tests should be automatically cut as they are printed.
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Troubleshooting and Diagnostics
41