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Wang Customer Services Division
Zebra Technologies’ Authorized National Service Supplier provides On-Site
Maintenance of the complete line of Zebra printers. Wang and Zebra work together to
provide the TotalCare Service Program for our customers. TotalCare is a
comprehensive package of support services designed specifically for the Zebra line of
printer products.
Your business requires the Zebra printer to be ready when you are. To help you, Wang
offers a complete maintenance program at your location. You have a variety of remedial
support services from which to choose. Each includes toll-free access to Wang’s National
Response Center, Installation/Relocation Services and Preventive Maintenance Procedures.
Those of you who do not contract for Wang TotalCare Service can still obtain service
from Wang. On-site maintenance is available from Wang to non-contracted customers
on an “as available” basis. Labor is billed at the normal hourly Wang labor rates, and
any parts that may need replacement are billed at list price. Contact a member of our
Technical Services staff for more information on Wang service options.
Zebra Factory Services
The potential savings and peace of mind provided by prepaid service agreements may
not fit your business needs. If you require a pay-as-you-go service program, Zebra’s
Flat Rate Factory Service is the smart option for getting quality repair work if the
need arises.
It’s simply a matter of contacting a member of our Technical Services staff with your
service request. We quote repair prices and issue a Return Material Authorization (RMA).
You ship us your equipment and we perform the repairs quickly. Your equipment is
returned to you according to your instructions.
Charges are based on the Flat Rate Unit Repairs and Flat Rate Module Repairs
schedules.
Return shipping charges via the carrier of your choice (UPS Ground within the United
States, if not specified) will be added to your final invoice. Five working days are
normally required for repair and return processing.
Optional expedited service is available, for a nominal additional fee, that assures that
your repaired and tested module or unit is shipped back to you within 48 hours of
receipt (excluding weekends and holidays).
User Self Maintenance
If qualified technicians are part of your organization, then this may be the option that
best fits your needs. Zebra Technical Services provides a variety of helpful services if
you choose to perform your own maintenance.
Making sure you have the proper spare parts is just one of the ways we can help.
Product-specific parts and maintenance documentation is available and repair parts can
be expedited at your request.
Training seminars are offered regularly to assist your technicians with equipment
repairs. Two of the most important aspects of successful product repair are experience
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