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Troubleshooting Table
Symptom Diagnosis Action
When using wide ribbon (over
2.4"), the image gets lighter or
smears near the end of the
roll of ribbon. Ribbon appears
to slow down or stop.
Too much back-tension on the
ribbon.
See Chapter 1. Adjust the
Ribbon Supply Spindle to
provide low tension.
ZPL was sent to printer, but
not recognized. The DATA
light remains OFF
Communications parameters
or DIP Switches are set
incorrectly.
Perform the MODE Key Self Test.
Check for format or overrun
errors. Reset communication
parameters if needed.
Prefix and delimiter characters
set in printer configuration do
not match the ones sent in the
ZPL Label Formats.
Set the characters in the printer
to match ZPL format.
Check Configuration Printout for
correct characters.
If problem continues, check the
ZPL format for changed ^CC,
^CT, and ^CD instructions.
Labels are not being cut at all. Cutter Option not available. The Cutter Option is installed at
the factory. Non-Cutter units are
not retrofittable. Call Zebra for
information about purchasing a
new printer equipped with this
option.
Cutter Option not
installed/enabled.
See Chapter 3.
The Cutter is not cutting labels
cleanly.
Cutter is dirty. Follow cutter cleaning procedure
on page 27.
Cutter Blades are dull. Replace Cutter Module.
The Cutter is jamming up with
labels or labels are being cut
more than once.
Cutter is dirty. Follow cutter cleaning procedure
on page 27.
Label length is too short. Increase label length.
Troubleshooting and Diagnostics
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