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Product Service and Support Programs
At Zebra Technologies, our service and support goal is to keep your printer performing
optimally. Zebra Technical and Repair Services provide a broad range of service options
and are your expert sources for your support and maintenance needs. If you are in need
of technical assistance or repair services, our technical support staff stands ready with
answers to any questions you may have. No matter how simple or complex your
situation, Zebra’s Hotline Support is always just a phone call away. Call (847) 913-2259.
Select The Program That Fits Your Business
If your Zebra equipment requires maintenance, you can select the service option that
best fits your needs. Zebra offers several choices for those of you located both within
and outside of the United States. Service options available within the United States
include:
•
Extended Factory Service Agreement: Customer Shipping Option
•
Third Party Support and Maintenance: Zebra Solution Center Support,
National Sales and Service Center Support, Zebra authorized National
On-Site Service by Wang Customer Services Division
•
Zebra Factory Services: Flat Rate Factory Service
•
User Self Maintenance: Operator and Maintenance Training Programs
No matter which program you choose, you’ll find the Zebra response consistently fast
and reliable.
Buying a Maintenance Agreement places a blanket of protection around your Zebra
equipment. It provides the peace of mind knowing that your units are insured against
unexpected and potentially costly repairs. You have the assurance that service will be
available when you need it, minimizing your downtime.
Extended Factory Service Agreement
The Extended Factory Service Agreement covers all parts and labor required to assure
optimum performance (with the exception of printheads). All Zebra equipment returned
for service under this agreement is subjected to a complete preventive maintenance
procedure at no additional charge.
Return shipping charges, via UPS Ground from Zebra, are also covered. Five working
days are normally required for repair and return processing. Optional Expedited Service
is also available for a nominal fee.
Customer Shipping Option - If you can realize cost savings by utilizing your own
carriers for round trip shipment of your Zebra equipment, Zebra offers the Customer
Shipping Option, giving you complete control over the method and price of transporting
your equipment.
Third Party Support And Maintenance
Zebra Solution Center and National Sales and Service Center Support
Our ZSC and NSSC business partners offer Zebra approved third party maintenance
programs. Both On-Site and Depot Repair programs may be available, depending upon
the organization. Contact our Technical Services staff for more information on the ZSC
for your region.
Support Services
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