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Troubleshooting
Miscellaneous Printer Problems
10/21/05 S4M User Guide 13290L-001 Rev. A
Miscellaneous Printer Problems
Table 19 identifies miscellaneous problems with the printer, the possible causes, and the
recommended solutions.
Table 19 • Miscellaneous Printer Problems
Problem Possible Cause Recommended Solution
The LCD displays a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
Perform the procedure in Select a Display
Language on page 59.
Broken or melted
ribbon
Darkness setting too high. 1. Reduce the darkness setting.
2. Clean the printhead thoroughly.
Ribbon tension
dancer(s) oscillate
erratically
Ribbon core is not standard size
and is slipping on the spindle.
Replace ribbon with one that has a standard core
size.
The LCD is missing
characters or parts of
characters
The LCD may need replacing. Call a service technician.
Changes in
parameter settings
did not take effect
Parameters are set incorrectly. 1. Set parameters and save permanently.
2. Turn the printer power Off (O) and then
On (
I).
A command turned off the
ability to change the parameter.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
A command changed the
parameter back to the previous
setting.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
If the problem continues, there
may be a problem with the
main logic board.
Call a service technician.
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in
Calibrate
Media and Ribbon Sensors on page 72.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 62.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 62.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in
Calibrate
Media and Ribbon Sensors on page 72.