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Troubleshooting
Troubleshooting Checklists
86
13290L-001 Rev. A S4M User Guide 10/21/05
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
Is there an error message on the LCD? If yes, see LCD Error Messages on page 87.
Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensors on page 72.
Is the
CHECK RIBBON light on when ribbon is loaded properly, or are noncontinuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensors
on page 72.
Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 90.
Are you experiencing communications problems? If yes, see Communications Problems
on page 94.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 25.
Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 49 for
more information.
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensors
on page 72 for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Printer Diagnostics on page 97. Use the
results to help identify the problem.
If you are still having problems, see Contacts on page 3 for customer support information.