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Zebra Z4M/Z6M Printers User’s Guide 69
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Problem Solution
In thermal transfer mode, the ribbon is not
loaded or loaded incorrectly.
Load the ribbon correctly. See “Ribbon Loading” on
page 34.
In thermal transfer mode, the ribbon sensor is
not sensing correctly loaded ribbon.
Perform the media and ribbon sensor calibration (see
page 45).
In direct thermal mode, when ribbon is not
used:
Put the printer in direct thermal mode via the front panel and
remove ribbon (if loaded).
Ensure that the printer driver or software settings are
correctly set (if applicable).
Problem Solution
The media is not loaded or loaded incorrectly. Reload the media. Refer to “Roll Media Loading” beginning
on page 22.
The media sensor is not positioned properly. Check the position of the reflective sensor. See
“Positioning the Media Sensor” on page 9.
The printer is set for non-continuous media,
but continuous media is loaded.
Either load the correct media or set the printer for the
correct media type via the front panel.
Ensure that the printer driver or software settings are
correctly set (if applicable).
Calibrate the printer (see page 45).
The incorrect media sensor is being used. Via the front panel, locate the “SENSOR SELECT” menu
item (page 41) and manually select the correct sensing
method.