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TECHNICAL SUPPORT
3Com provides easy access to technical support information through a
variety of services. This appendix describes these services.
On-line Technical
Services
3Com offers worldwide product support 24 hours a day, seven days a week,
through the following on-line systems:
■ 3Com Bulletin Board Service (3ComBBS)
■ World Wide Web site
■ 3ComForum on CompuServe® online service
■ 3ComFacts
SM
automated fax service
3Com Bulletin
Board Service
3ComBBS contains patches, software, and drivers for all 3Com products, as
well as technical articles. This service is available via analog modem or ISDN
24 hours a day, seven days a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity,
and 1 stop bit. Call the telephone number nearest you:
Country Data Rate Telephone Number
Australia up to 14400 bps (61) (2) 9955 2073
France up to 14400 bps (33) (1) 69 86 69 54
Germany up to 9600 bps (49) (89) 627 32 188 or (49) (89) 627 32 189
Hong Kong up to 14400 bps (852) 2537 5608
Italy (fee required) up to 14400 bps (39) (2) 273 00680
Japan up to 14400 bps (81) (3) 3345 7266
Singapore up to 14400 bps (65) 534 5693
Taiwan up to 14400 bps (886) (2) 377 5840
U.K. up to 28800 bps (44) (1442) 278278
U.S. up to 28800 bps (1) (408) 980 8204