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118 A
PPENDIX
E: O
RDERING
ISDN S
ERVICE
Placing Your Order
To order ISDN service from the telephone company for the ISDN LAN Modem:
1
Call the telephone company and ask for the ISDN representative.
2
Tell the representative that you would like to place an order for ISDN service for an
OfficeConnect ISDN LAN Modem.
■
For ISDN service without Voice Mail, request that your line be provisioned
according to Bellcore
Capability Package U or EZ-ISDN 1.
■
For ISDN service with Voice Mail, request that your line be provisioned
according to Bellcore
Capability Package V or EZ-ISDN 1A.
If your telephone company does not recognize these Bellcore Capability Packages
or ISDN Codes, call 1-800-343-3266
and have 3Com order your ISDN line for you.
3
Ask to have the following extra services enabled on your second line if you want
support on both telephone numbers for the service indicated (automatic support
for these services is provided on your first telephone number only. For a complete
explanation, refer to “Supplementary Voice Features Included with U, EZ-ISDN-1,
V and EZ-ISDN 1A”).
■
Additional Call Offering (ACO)
-- this adds Call Waiting (and Dynamic
Bandwidth Allocation) to your second line.
■
Flexible Call Offering (FCO)
-- this adds Call Conference (Three-Way Calling)
and Call Transfer to your second line.
■
Call Forwarding Variable
-- this adds Call Forwarding to your second line.
■
Voice Mail
(if you are ordering V or EZ-ISDN 1A) -- this adds Voice Mail to your
second line.
4
If you would like outgoing Caller ID Blocking, ask to have
Calling Number
Privacy
enabled on either line, or both.
5
Ask the representative which ISDN switch type your ISDN line will be using. Place a
check mark on the appropriate line on the ISDN Information Sheet, Figure 50 in
Chapter 6.
The ISDN LAN Modem does not support supplementary voice services for Lucent
Technologies 5ESS
®
Custom switches. If you would like to use these services, ask
the representative if another switch type is available for your ISDN line.
6
Ask the ISDN representative to provide the information you need to fill out the rest
of the ISDN Information Sheet, Figure 50 in Chapter 6. You will need the phone
numbers provided by your ISDN representative when you configure your ISDN LAN
Modem. (The rest of the information is not necessary for the configuration itself,
but you may find it helpful to have this information on hand.)
This completes the procedure for ordering your ISDN line.