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Preface
10
Contacting Allied Telesyn
This section provides Allied Telesyn contact information for technical
support as well as sales or corporate information.
Online Support You can request technical support online by accessing the Allied Telesyn
Knowledge Base from the following web site: www.alliedtelesyn.com/kb.
You can use the Knowledge Base to submit questions to our technical
support staff and review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesyn web site: www.alliedtelesyn.com.
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesyn without a
RMA number will be returned to the sender at the sender’s expense.
To obtain a RMA number, contact Allied Telesyn’s Technical Support at
our web site: www.alliedtelesyn.com.
For Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate information at our
web site: www.alliedtelesyn.com. To find the contact information for your
country, select Contact Us -> Worldwide Contacts.
Management
Software Updates
You can download new releases of management software for our
managed products from either of the following Internet sites:
❑ Allied Telesyn web site: www.alliedtelesyn.com
❑ Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com
To download new software from the Allied Telesyn FTP server using your
workstation’s command prompt, you need FTP client software and you
must log in to the server. Enter “anonymous” as the user name and your
email address for the password.