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Chapter 8: Managing, Troubleshooting, and Upgrading Access Points
248
You cannot connect to the
access point using a web
browser.
1.Verify that you are not using a crossover
cable if connected to a hub or a switch.
Verify that you are using a crossover
cable if connected directly to the PC or
server.
2.Verify that you did not disable the
Browser Access field in the Security
screen.
3.If you access the Internet through a
proxy server, be sure you have added the
IP address of the access point to the
Exceptions list.
4.Depending on the security configuration
of your network, your PC may need to be
located on the same subnet as the access
point.
You cannot ping or telnet to
an access point.
1.You must set an IP address and subnet
mask using a communications program
before you can remotely connect to the
access point.
2.Verify that you did not disable the Telnet
Access field in the Security screen.
3.The access point may have lost its files.
For help, see “Recovering a Failed
Access Point” on page 258.
The Ping Utility screen
does not appear when you
click a MAC address or an
IP address in the AP
Connections screen.
The web browser you are using does not
have Java support. Allied Telesyn
recommends that you use Internet
Explorer v3.0 (or later) or Netscape
Communicator v4.0 (or later).
You cannot connect to the
access point using
MobileLAN manager or
another SNMP
management station.
Verify that you did not disable the SNMP
Access field in the Security screen.
Table 71. General Troubleshooting (Continued)
Problem/Question Possible Solution/Answer