Filter
Top Products
Troubleshooting Guide
49
Troubleshooting Guide
This section serves to guide the operator through successfully resolving issues that
might occur during normal printer operation. If the printer issue is not resolved using
the information in this guide, please contact Datasouth Service for additional
assistance.
Response to Display Messages
The printer will detect situations requiring assistance from the operator. The
responses for these messages are as follows:
Verify the Printhead is down against the platen and the Printhead Lock Lever
is completely rotated into the lock position. Press the
ENTER
PRINT
key. If the
message reappears contact qualified service personnel for head latch sensor
replacement or adjustment.
The printer cannot detect media in the label guide block. If the printer appears
to have media properly installed, one of the following conditions has produced
the message.
1. Media Out of the Guide Block: Closely inspect the media’s passage
through the inside label guide block. The media must travel between the
sensors embedded in the guide block. After adjusting the media press the
ENTER
PRINT
key to print the label.
2. The sensor’s sensitivity is incorrectly adjusted: See Adjusting Sensor
Sensitivity in this section.
3. If printing new or modified PAL label file, the /_MediaSenseLevel
setpagedevice command may have an incorrect sensor sensitivity level.
4. The media sensor system requires repair or replacement. Contact qualified
service personnel.
Head Not Latched
PRINT or CANCEL?
Media Out
PRINT or CANCEL?