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Troubleshooting Guide
53
Print Quality Issues
The problems and solutions listed here presume the printer was setup properly using
the procedure in this manual’s Media Settings section. If the printer is displaying
any messages, see Response to Display Messages in this section before
proceeding.
First Part of Label Content is Missing
If only a small portion of the label content is missing and the printing begins
immediately after the label gap see Adjusting Print Position in the Media
Settings section to adjust the Y direction print position.
Sides or Top of Label Content is Missing
Verify the Label Length and Label Width parameter values set from the
Operator Panel off-line menu (see Media Settings section, Setting the
Document Dimensions). If the label content appears to be skew to one
side see Adjusting Print Position in the Media Settings section to adjust
the X direction print position.
If printing a new or modified PAL label file, the /PageSize setpagedevice
command may have an incorrect setting.
Depending on the label size and the number of objects printed, the printer may
require additional memory. Contact your Datasouth representative more
information on obtaining a memory upgrade.
Ribbon Wrinkling Causing Poor Print
Wrinkles may be caused by the Ribbon Supply roll not being aligned with the
Take-Up roll. Use the alignment marks on the shafts to verify the alignment.
A newly installed ribbon will require feeding a few labels to work out any
wrinkles. Press the
ONLINE
PAUSE
key to take the printer Off-Line and press the
ITEM
FEED
key five or more times prior to work out ribbon any wrinkles.
The ribbon tensioning screws may require adjustment for the ribbon selected.
Contact qualified service personnel for assistance in performing this
adjustment.