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Troubleshooting Guide
62
Printer Displays “Ribbon Out” Message in Thermal Transfer Mode
The printer displays this message when Ribbon Sensor sensitivity level is
greater than required. The Ribbon Sensor is receiving light reflecting from the
back of the ribbon, or through the ribbon from the back of the printhead
bracket. Resolving this issue involves lowering Ribbon Sensor Sensitivity to a
level that will allow the sensor to detect the ribbon properly.
1. Press the
ONLINE
PAUSE
key. This takes you to the off-line menu.
2. When Interface Status Off-Line is displayed, press the
MENU
key. This
will take you the to the Print Parameters menu.
Press the
ITEM
FEED
key until the Ribbon Sense parameter displayed.
3. Press the
CANCEL
key to lower the value by 10%.
4. Press the
ONLINE
PAUSE
key. The display will read ENTER to save new defaults.
Press the
ENTER
PRINT
key to save these values.
5. Press the
ONLINE
PAUSE
key. This will take the printer off-line.
6. Press the
ITEM
FEED
key. If the label feeds correctly repeat the procedure one
additional time to lower the value by an additional 10%. If however, the
Ribbon Out message still occurs, press the
CANCEL
key and repeat the
procedure again.
If this procedure fails to produce a working sensor sensitivity that stops the
Ribbon Out messages contact qualified service personnel.