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Troubleshooting Guide
51
The printer cannot resolve the relationship between the detected media size
(the space between gaps) and the programmed size. One of the following
conditions has occurred to cause this message.
1. If the label is behind the contact point between the platen and the
printhead, the label will not feed. Raise the printhead bracket and
reposition the label so that it extends beyond the front of the printer. Press
the
ENTER
PRINT
key to print the label.
2. Inspect the inside label guide block to verify an obstruction or dust is not
interfering with sensor operation.
3. The Label Length specified via the Operator Panel off-line menu may not
correspond to the length the printer detected. Press the
CANCEL
key and enter
the off-line menu to verify this parameter value (see the Media Settings
section for assistance).
4. The Label Gap specified via the Operator Panel off-line menu may not
correspond to the gap the printer detected. Press the
CANCEL
key and enter
the off-line menu to verify this parameter value (see the Media Settings
section for assistance).
5. The incorrect label media for the application has been loaded into the
printer. Press the
CANCEL
key and verify the correct media is loaded.
5. The media sensor’s sensitivity is incorrectly adjusted. See Adjusting
Sensor Sensitivity in this section.
6. If printing a new or modified PAL label file, the /PageSize
setpagedevice command may have an incorrect setting or the
/_InterPage setpagedevice command may have an incorrect setting.
7. The media sensor system requires repair or replacement. Contact qualified
service personnel.
Media Feed Fault
PRINT or CANCEL?