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8. Troubleshooting
Problem
Cause Solution
An illegal WiFi channe l is selected
Browse to the Advanced tab of the Web
Interface and change the Frequency
band and/or W iFi channel. After
+/- 1 minute, the processes should
automatically recover.
ClickShare Base Unit does not start up
correctly
Configuration file is corrupted Browse to the Configuration tab of the
Web I nterface and press “Load Default
Settings”.
Connect a keyboard to the Base Unit.
When the boot selection menu comes
up, press the arrow keys to select “Load
Default Settings” and confirm by pressing
Enter.
Software is c orrupted Connect a keyboard to the Base Unit.
When the boot selection menu comes up,
press the arrow keys to select a prev ious
version of the software and confirm by
pressing Enter. Browse to the Web
Interface and update the software again
to the latest version
Contact the distributor customer support
to apply the Emergency R ecovery
procedure.
No LAN connection with the Base U nit Wrong IP address IP address is not w ithin your LAN range.
DHCP is not enabled.
No WiFi connection with B ase Un it SSID not correct Enter the correct SS ID
80 R5900004 CLICKSHARE 19/08/2014