Filter
Top Products
DS62-Network, DS62-MD4 Network/Modem Host Module
52
Technical Support
BayTech offers Tech Support for the lifetime of the product. A staff of Applications Engineers is on
duty to assist with installation, set up or operation issues. Support is available from 8:00 a.m. to 5
p.m. (CST or CDT), Monday through Friday at the phone numbers or website provided below.
Please have the following information available to help the Applications Engineers answer questions
efficiently:
1. BayTech model type
2. Unit serial number
3. Firmware version (if accessible)
4. A list of devices connected to the BayTech unit
5. A general description of the application being used and the intended outcome
6. Information about cables and adapters being used (type, length, place of purchase)
7. The name of the software emulation program being used
8. Printout of the configuration status (if possible)
Bay Technical Associates, Inc.
5239 A Avenue
Long Beach Industrial Park
Long Beach, MS 39560
Telephone: 800-523-2702 or 228.563.7334
FAX: 228.563.7335
Email: support@baytech.net
Website: www.baytech.net
Repair and Return Policy
(Return policy refers to BayTech products purchased and returned for credit or repair.)
A Return Authorization (RA) number must be obtained in all cases before returning the BayTech
product. Have the serial number and reason for the return or description of the problem handy.
Customers in the Continental U.S. can call 1-800-523-2702 or international customers can call
228.563.7334 to obtain an RA number.
If a product is being returned for credit (based on BayTech approval), the credit will not include
shipping and handling charges. Determination of credit amount will be made after BayTech receives
the product.
Returns on BayTech products older than 3 months are subject to a 15% re-stocking fee of the list
price of the product and will be evaluated on a case-by-case basis. BayTech does not allow returns
on products out of warranty or for any type of custom product.
Before dismantling equipment or returning the unit for any reason, always contact BayTech.
Attempting to repair a product without BayTech authorization may result in voiding the warranty.
Follow the instructions below for repackaging and shipping. NOTE: Power should be disconnected
from the power source before servicing or dismantling.