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TROUBLESHOOTING AND MAINTENANCE
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the
copy looks good, the problem is probably not your MFC. Check the chart
below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal If your copy looks good, you probably had a bad connection, with
Streaks / Top and Bottom of interference on the phone line.
Sentences Are Cut Off
Poor Quality Print Make sure the Printer Driver matches the type of paper you are using
If you are using plain paper, try using recommended special paper (see
Chapter 3). Don’t handle the paper until the ink is dry. Adjust the
Vertical Alignment.
Printing Too Dark or Too Light Make sure your ink cartridges are fresh and within their expiry dates.
Cartridge expiry dates are printed on the package. Make sure the
Printer Driver matches the type of paper you are using. Try using
recommended special paper (see Chapter 3). The recommended
environment for your MFC is between 10 °C to 35 °C.
Printing Appears Dirty or Ink Seems Make sure you are using the recommended paper (see Chapter 3).
to Run Don’t handle the paper until the ink is dry.The recommended
environment for your MFC is between 10 °C to 35 °C.
White Lines in Text or Graphics Clean the print head (see Cleaning the Print Head in this chapter).
Stains Appear on the Reverse Side or Make sure the Printer Platen and Pick Up Roller are not dirty with ink
at the Bottom of the Page mist. (See Regular Maintenance in this chapter).
Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine.
Phone Line or Connections
MFC Does Not Answer When Called Check for dial tone. If possible, call your MFC to hear it answer. If
there is still no answer, check the telephone line cord connection.
If there is no ringing when you call your MFC, call your Telephone
Company to check the line.
Sending Faxes
Poor Transmitting Quality Try changing your resolution to Fine or S.Fine. Make a copy to
verify your MFC’s scanner operation.
Transmission Verification Report says There is probably temporary noise or static on the line. Try sending the
“Result:NG”again. fax If the problem continues, call the Telephone Company to check your
phone line.
Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty
(see Cleaning the Scanner in this chapter).