Filter
Top Products
74 Chapter 12
Sending Faxes
Poor transmitting quality Try changing your resolution to FINE or SUPERFINE. (See Fax
Resolution, page 19.) Make a copy to verify the machine’s scanner
operation.
Transmission verification
prints “Results:NG”
There is probably temporary noise or static on the phone line. Try
sending the fax again. If the problem continues, call the Telephone
Company to check your phone line.
When the receiving party says
the picture is not clear
Sometime the resolution mode you choose when sending a fax may
not be appropriate. Send the fax again, but try using a different
resolution mode (FINE or S.FINE). Also, make sure the machines
scanner glass is clean and that there are no marks on it. If there is,
then clean the scanner glass.
When the receiving party says
vertical streaks appear on the
faxes they receive
The machine’s scanner may be dirty or the receiving party’s print
head may be dirty. Clean your scanner and make a copy to check if
the problem was caused by the machine.
Handling Incoming Calls (with external telephone)
F/T pseudo-ring in Fax/Tel
(F/T) Mode.
The machine knows the incoming call is not a fax so it is signalling
you to answer the voice call. Pick up the external telephone’s
handset and press Hook or answer from an extension phone and
press the machine’s Deactivation Code (default setting is #51 (# 91
for New Zealand)).
Transferring a fax call to the
machine.
If you answered at the machine, press Fax Start and hang up
immediately. If you answered at an extension phone, press your
Remote Activation Code (default setting is 51 ( 91 for New
Zealand)). When the machine answers, hang up.
Paper Handling Difficulties
The machine does not load
paper. The LCD shows
CHECK PAPER or
PRINTER JAM
Check to see if the CHECK PAPER or PRINTER JAM message
appears on the LCD. If so, the paper tray may be out of paper. If it
is empty, load a new stack of paper into the tray. If there is paper in
the paper tray, make sure it is straight. If the paper is curled, you
should straighten it. Sometimes it is helpful to remove the paper,
turn the stack over and put it back into the paper tray. Reduce the
amount of paper in the paper tray, then try again.
How can I clear paper jams? See Paper Jam, page 70.
Copy Quality Difficulties
Vertical streaks appear in
copies
Sometimes you may see vertical streaks on your copies. Either the
scanner or the primary corona wire for printing is dirty. Clean them
both.
DIFFICULTY SUGGESTIONS