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Paper Jam Causes
Any of the following factors can cause paper to jam. If you experience paper jams,
check the following points and take the required action:
● What to check: Is the document size or thickness outside the range supported
by the feeder, or is the document paper of substandard quality?
What to do: See “Documents,” on p. 46 for information about required
document properties.
● What to check: Is a jam being caused by document paper that is not sliding
properly?
What to do: Scan such paper from the flatbed (platen glass), one page at a
time. (See p. 51.)
● What to check: Are the rollers inside the feeder dirty or worn?
What to do: If the rollers are dirty, clean them. (See p. 93.) If the rollers are
worn, contact your service representative to have them replaced.
6.2 Clearing Paper Jams