Filter
Top Products
1-15
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Chapter 1 FAQs and Troubleshooting
Devices FAQs and Troubleshooting
Devices Troubleshooting
This section contains the following troubleshooting information:
• Devices were discovered but are not displayed in the GUI; for example, in
Reports.
• There is a time discrepancy in the scheduled discovery jobs.
• Devices are placed in Misconfigured Devices group after discovery and
dot11mib fault is displayed.
• Access points are placed in Misconfigured Devices group even though they
have been configured with the correct ISO views.
• The SNMP Query Authorization Exception is recorded in the discovery log.
• Frequent client inventories are causing too much network traffic or degrading
WLSE performance.
• Inventory is taking longer than expected and a message about no logs
available appears in the inventory log.
• When entering device Telnet or SSH credentials on the WLSE, authentication
fails if the & character appears in a name or password.
Symptom Devices were discovered but are not displayed in the GUI; for example,
in Reports.
Possible Cause The devices have not been moved to the Managed state.
Recommended Action Select Administration > Discover > Managed Devices.
Move the devices from New or Unmanaged to Managed.
Intermediate switches with no access points directly connected to them are
shown to be discovered in the Administration > Tasks History > Discovery
logs but will not show up in Administration > Discover > Managed Devices
> Manage/Unmanage.
Symptom There is a time discrepancy in the scheduled discovery jobs.
Possible Cause The local or system time is not set correctly on the WLSE.
Recommended Action