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Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
1-4
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Symptom After the WLSE reboots, the login screen appears, followed by an
Internal Server Error message.
Possible Cause The servlet engine in the WLSE is starting up.
Recommended Action Wait for 20 to 30 seconds, then log in again.
Symptom A search for an access point using APs Based on Client IP, displays the
following message, “search yielded no results.”
Possible Cause The device you are searching for is an IOS device. This type
of search only works for non-IOS devices.
Recommended Action None.
Symptom When I try to access an access point web page through the WLSE, the
following error message appears: Action Cancelled.
Possible Cause The SNMP user on the access point does not have enough
rights.
Recommended Action Log in to the access point web interface, select Setup >
Security > User Information, and make sure that the user corresponding to the
SNMP community (which is set up in the WLSE under Discovery > Device
Credentials) has been granted rights for the following: firmware, admin, and
snmp.
Symptom Cannot recover after incorrect setup program entry.
Possible Cause You entered incorrect text during the initial setup and want to
fix the entry.
Recommended Action Exit setup by pressing Ctrl-c. Then run erase config to
remove the incorrect installation information and rerun the setup program. If
you use the erase config command to erase the previous WLSE configuration,
and run the setup program again, you will be required to get a new certificate.
Use the mkcert command or Administration > Appliance > Security > SSL
(HTTPS).