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Chapter 1 FAQs and Troubleshooting
Radio Manager FAQs and Troubleshooting
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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Radio Manager Troubleshooting
• WDS has been set up on the AP and WLSE, but WDS isn't authenticating with
WLSE.
• My clients are not being authenticated through WDS.
• After completing the Assisted Site Survey, Location Manager did not update
to include the applied configurations.
Symptom WDS has been set up on the AP and WLSE, but WDS isn't
authenticating with WLSE.
The “Not Authenticated” you see in response to the "show wlccp wnm status”
command means that the WDS component has not authenticated the WLSE. There
are two possible causes:
Possible Cause The device credentials in the WLSE are not correct. The user
name and password should match the user names and passwords entered on
the WDS AP and the AAA server.
Recommended Action To correct the credentials:
1. Select Devices > Discover > Device Credentials > WLCCP
Credentials.
2. Change the Radius User Name and Radius Password fields to match
the user names and passwords entered on the WDS AP and the AAA
server.
Possible Cause The WDS AP has not been managed in the WLSE.
Recommended Action To manage the WDS AP:
1. Select Devices > Discover > Managed/Unmanaged.
2. Look in the New folder for your WDS AP.
3. Select it, then select Manage. The process will take 1-2 minutes.
After the WLSE is authenticated by the WDS, the WDS reports its member
APs to the WLSE, so they are “discovered” by the WLSE. After these
member APs have been discovered, you will need to manage them as well.