Chapter 1 FAQs and Troubleshooting
Firmware FAQs and Troubleshooting
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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Q.
Can I give a firmware job a name that is used for a configuration or radio
management job?
A.
No. Job names cannot be duplicated.
Firmware Troubleshooting
• There is a time discrepancy in a job.
• Email about job completion fails to arrive at destination.
• Firmware is not updated on all the devices included in a job.
• An SNMP job fails.
• A firmware job ends with status “not verified.”
• Firmware jobs over slow links do not succeed.
• A conversion job fails because the firmware installation does not start.
• When downloading firmware from Cisco.com, an error message about
cryptography permissions appears.
• When downloading firmware from Cisco.com, an error message about
connectivity failure appears.
• Firmware and configuration jobs fail because the Telnet/SSH credentials are
not valid.
• After conversion to IOS, the native VLAN information is not correct.
Symptom There is a time discrepancy in a job.
Possible Cause The time was not set correctly on the WLSE.
Recommended Action
a.
Reset the WLSE time to Universal Coordinated Time (UTC) using CLI
commands as follows:
Enter services stop to stop services.
Enter the clock command to reset the time.
Enter services start to restart the services.