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Chapter 1 FAQs and Troubleshooting
Firmware FAQs and Troubleshooting
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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Symptom An SNMP job fails.
Possible Cause The read community string does not have sufficient
permissions.
Recommended Action The access point must have a user with at least SNMP,
FIRMWARE, and ADMIN permissions for read-only access.
Access points with software releases prior to 12.01(T) must have a user with
SNMP, FIRMWARE, ADMIN, and IDENT permissions for read-only access.
Symptom A firmware job ends with status “not verified.”
Note The “not verified” status may not mean that the job has failed. The WLSE
may time out before confirming whether the upgrade succeeded. To make
sure, you can run an on-demand inventory on the devices in question to
find out whether the firmware upgrade was installed. For more
information, see the Inventory online help, or select Devices >
DISCOVER > Inventory > Run Inventory Now.
Possible Cause The device may be taking a long time to reboot.
Caution Do not take the following action for firmware jobs that you are running to convert
non-IOS access points to IOS. See the special conversion instructions in the
online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine,
Release 2.5.
Recommended Action Increase the value of the Device Reboot Wait Timeout
parameter by accessing the WLSE through the following URL:
http://your_wlse:1741/debug/jobprops.jsp
where your_wlse is the name of the WLSE.
Increase the value of the Device Reboot Wait Timeout parameter and run the
job again.