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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Chapter 1 FAQs and Troubleshooting
Configuration FAQs and Troubleshooting
Symptom HTTP configuration jobs are picking up the wrong template.
Possible Cause If the access point’s FTP setting is the same as the DHCP
server, then HTTP config job picks up the wrong template from wrong WLSE
server.
Recommended Action None. This is how the access point functions and there
is no workaround.
Symptom An IOS template job failed.
Possible Cause The template has the hostname configured instead of the IP
address, and the DNS name resolution is not configured correctly on the
access point.
Recommended Action Use the IP address or configure the DNS name correctly
on the access point.
Symptom Configuration jobs fail because the Telnet/SSH credentials are not valid,
even though credentials have been entered on the WLSE.
Possible Cause The credentials entered on the WLSE do not exactly match the
data entered in Devices > Discovery > Device Credentials > Telnet/SSH
User/Password.
Recommended Action Make sure that the Telnet/SSH credentials data entered
on the WLSE show the correct device login response. Match the device login
sequence with the credential fields, as shown in Firmware and configuration
jobs fail because the Telnet/SSH credentials are not valid., page 1-30.