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Chapter 1 FAQs and Troubleshooting
Administration FAQs and Troubleshooting
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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Administration Troubleshooting
This section contains the following troubleshooting information:
• Users cannot log in after failure of the alternative authentication source.
• Some users are not listed under User Admin > Manage Users.
• When using Internet Explorer 6.0 to install a new image on a WLSE from a
repository located on a Windows XP machine, the progress bar does not
appear in the Install Software Updates window. This problem also occurs
when you use Internet Explorer 6.0 and a Windows XP system as a client to
install a new image on a WLSE.
• Cannot back up the WLSE configuration to a Windows 2000 or Windows XP
Server.
• Cannot log in with a username and password created in the CLI.
Symptom Users cannot log in after failure of the alternative authentication source.
Possible Cause The WLSE falls back to the Local authentication module.
Recommended Action
–
Users can log in using their local passwords.
–
The system administrator can log in using the admin log in.
–
All users with CLI access can log in using the CLI.
–
If you still cannot log in, follow the procedure on recovering from the
loss of all admin passwords in the User Guide for the CiscoWorks
Wireless LAN Solution Engine, Release 2.5.
Symptom Some users are not listed under User Admin > Manage Users.
Possible Cause Only the creator of a user can view that user’s name in the list.
The admin user, however, can view all users.
Recommended Action None.