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14-7
User Guide for Cisco Secure Access Control System 5.4
OL-26225-01
Chapter 14 Troubleshooting ACS with the Monitoring and Report Viewer
Working with Expert Troubleshooter
Step 4 Click Search to display the RADIUS authentications that match your search criteria.
The Search Result table is populated with the results of your search. The following fields appear in the
table: Time, Status, Username, MAC Address, Audit Session ID, Network Device IP, Failure Reason,
and Access Service.
Step 5 Choose the RADIUS authentication record from this table that you want to troubleshoot, and click
Troubleshoot.
NAS Port Enter the NAS port number or click Select to choose a NAS port number from a list.
Click Clear to clear the NAS port number.
Authentication Status Choose the status of your RADIUS authentication from the Authentication Status
drop-down list box. The available options are:
• Pass or Fail
• Pass
• Fail
Failure Reason Enter the failure reason or click Select to choose a failure reason from a list. Click
Clear to clear the failure reason.
Time Range Define a time range from the Time Range drop-down list box. The Monitoring and
Report Viewer fetches the RADIUS authentication records that are created during this
time range. The available options are:
• Last hour
• Last 12 hours
• Today
• Yesterday
• Last 7 days
• Last 30 days
• Custom
Start Date-Time (Only if you choose Custom Time Range) Enter the start date and time, or click the
calendar icon to select the start date and time. The date should be in the mm/dd/yyyy
format and time in the hh:mm format.
End Date-Time (Only if you choose Custom Time Range) Enter the end date and time, or click the
calendar icon to select the end date and time. The date should be in the mm/dd/yyyy
format and time in the hh:mm format.
Fetch Number of Records Choose the number of records that you want the Monitoring and Report Viewer to
fetch at a time from the Fetch Number of Records drop-down list. The available
options are 10, 20, 50, 100, 200, and 500.
Active Directory Domain
Name
Enter the Active Directory domain name. The AD records are fetched only when the
AD details are provided.
Active Directory Domain
Admin Name
Enter the Active Directory domain admin name. The AD records are fetched only
when the AD details are provided.
Active Directory Domain
Admin Password
Enter the Active Directory domain admin password. The AD records are fetched only
when the AD details are provided.
Table 14-4 RADIUS Authentication Troubleshooter Page (continued)
Option Description