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User Guide for Cisco Secure Access Control System 5.4
OL-26225-01
Chapter 14 Troubleshooting ACS with the Monitoring and Report Viewer
Working with Expert Troubleshooter
Executing the Show Command on a Network Device
The Execute Network Device Command diagnostic tool allows you to run any show command on a
network device from the ACS web interface. The result of the show command is precisely what you
would see on a console and can be used to identify problems in the device configuration. To run a show
command on any network device:
Step 1 Choose Monitoring and Reports > Troubleshooting > Expert Troubleshooter.
Step 2 Select Execute Network Device Command from the list of troubleshooting tools.
The Expert Troubleshooter page is refreshed and lists the fields described in Table 14-7.
Step 3 Click Run to run the show command on the specified network device.
The Progress Details page appears. The Monitoring and Report Viewer prompts you for additional input.
Step 4 Click the User Input Required button and modify the fields as described in Table 14-5.
Step 5 Click Submit to run the show command on the network device and view the output.
Related Topics
• Available Diagnostic and Troubleshooting Tools, page 14-1
• Connectivity Tests, page 14-1
• ACS Support Bundle, page 14-1
• Expert Troubleshooter, page 14-2
Evaluating the Configuration of a Network Device
You can use this diagnostic tool to evaluate the configuration of a network device and identify any
missing or incorrect configuration. The Expert Troubleshooter compares the configuration on the device
with the standard configuration. To do this:
Step 1 Choose Monitoring and Reports > Troubleshooting > Expert Troubleshooter.
Step 2 Click Evaluate Configuration Validator from the list of troubleshooting tools.
The Expert Troubleshooter page is refreshed and lists the fields described in Table 14-8.
Table 14-7 Execute Show Command on a Network Device
Option Description
Enter Information
Network Device IP Enter the IPv4 or IPv6 address of the network device on which you want to run
the show command.
Command Enter the show command that you want to run.