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Troubleshooting Guide 1–7
Computer Diagnostic Features
Compaq Configuration Record Utility
Compaq Configuration Record Utility is a windows-based
information-gathering tool similar to other Compaq management
tools. It gathers critical hardware and software information from
various computer subsystems to give a complete view of your desktop
or workstation. Configuration Record Utility provides a means for
automatically identifying and comparing configuration changes, and
has the ability to maintain a configuration history. The information
can be saved as a history of multiple sessions.
This utility was developed to allow resolution of problems without
taking the desktop or workstation offline and to assist in maximizing
the desktop or workstation availability. The information obtained
by the utility is useful in troubleshooting system problems, and
streamlines the service process by enabling quick and easy
identification of system configurations, which is the first step
in resolving service cases.
The Compaq Configuration Record Utility gathers information
automatically on the hardware and operating system software to
deliver a comprehensive view of the system. It gathers information
on such items as the ROM, asset tag, processor, physical drives,
PCI devices, memory, graphics, operating system version number,
operating system parameters, and the operating system startup files
and displays it. If the original Base.log file is present in the cpqdiags
directory, the Base.log file is displayed next to the Now.log file in a
split window with the differences between the two highlighted in the
color red.
Running Configuration Record Utility
To run this program:
1. Click Start > Compaq Information Center > Compaq
Configuration Record. You can also select the Compaq
Configuration Record icon, located in the Control Panel.
177620-006.book Page 7 Thursday, March 14, 2002 3:16 PM