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2–12 Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem. Either the directory
structure is bad or
there is a problem with
a file.
In Windows 98, run ScanDisk.
Click
Start > Programs >
Accessories > System Tools >
ScanDisk.
In Windows 2000, Windows NT,
and Windows XP, right-click
Start,
click
Explore,
and select a drive.
Select
File > Properties > Tools.
Under
Error-checking,
click
Check Now.
Drive not found
(identified).
Cable could be loose. Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions
in the “Hardware Installation
Problems” section. If system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is
listed, the probable cause is a
driver problem. If it is not listed,
the probable cause is a hardware
problem.
If this is a newly installed drive,
enter Setup and try adding a POST
delay under
Advanced >
Power-On.
177620-006.book Page 12 Thursday, March 14, 2002 3:16 PM