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2–26 Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Network Problems
Some common causes and solutions for network problems are listed
in the following table. These guidelines do not discuss the process of
debugging the network cabling.
Solving Network Problems
Problem Cause Solution
Remote Wakeup feature
is not functioning.
The Remote Wakeup
feature is not available
when using an AUI
network connection.
Use an RJ-45 network connection.
Remote Wakeup is not
enabled.
Use the Network control
application to enable Remote
Wakeup. See the
Desktop
Management Guide.
Network driver does
not detect network
controller.
Network controller is
disabled.
Run Computer Setup and enable
network controller.
Incorrect Network Driver. Check the network controller
documentation for the correct
driver or obtain the latest driver
from the manufacturers Web site.
Network status link light
does not turn on or it
never flashes.
✎
The network
status light is
supposed to flash
when there is
network activity.
No active network is
detected.
Check cabling and network
equipment for proper connection.
Network controller is not
set up properly.
Use the Network control
application to verify that device
is working properly. See the
Network Communications Guide.
System is configured for
AUI connection.
No solution; link LED does not
apply to AUI connections.
Network driver is not
properly loaded.
Reinstall network drivers. See the
Network Communications Guide.
177620-006.book Page 26 Thursday, March 14, 2002 3:16 PM