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2–24 Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows 98, Windows 2000, and Windows XP
automatically recognize the device and configure the computer. If
you install a non–plug and play device, you must reconfigure the
computer after completing installation of the new hardware. In
Windows 98 or Windows 2000, select the Add New Hardware icon
in the Control Panel (for Windows XP, use the Add Hardware
Wizard) and follow the instructions that appear on the screen. To
reconfigure the computer in Windows NT 4.0 after installing new
hardware, use the utility provided with the hardware.
Solving Hardware Installation Problems
Problem Cause Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of
changes to the
configuration, you did
not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
177620-006.book Page 24 Thursday, March 14, 2002 3:16 PM