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Troubleshooting Guide 2–27
Troubleshooting Without Diagnostics
Network status link light
does not turn on or
it never flashes.
(continued)
System cannot autosense
the network.
Disable auto-sensing capabilities
and force the system into the
correct operating mode. See the
Network Communications Guide.
Diagnostics reports a
failure.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The cable is attached to
the incorrect connector.
Ensure that the cable is attached
to the correct connector.
There is a problem with
the cable or a device at
the other end of the cable.
Ensure that the cable and device
at the other end are operating
correctly.
Network controller
interrupt is shared with
an expansion board.
Under the
Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller
is defective.
Contact your Compaq authorized
service provider.
Diagnostics passes, but
the computer does not
communicate with the
network.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
Make sure the network drivers
are loaded and that the driver
parameters match the
configuration of the network
controller.
Make sure the correct network
client and protocol is installed.
The network controller
is not configured for this
computer.
Select the
Network
icon in the
Control Panel
and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the
Computer Setup
Advanced
menu, change the
resource settings for the board.
Solving Network Problems
(Continued)
Problem Cause Solution
177620-006.book Page 27 Thursday, March 14, 2002 3:16 PM