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Troubleshooting Guide 2–35
Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■
The application was not installed or configured correctly.
■
There is insufficient memory available to run the application.
■
There is a conflict between applications.
■
Be sure that all the needed device drivers have been installed.
■
If you have installed an operating system other than the
factory-installed operating system, check to be sure it is
supported on your system.
Where available, run the Compaq Configuration Record Utility to
determine if any changes have been made to the software which may
be causing a problem. See the Desktop Management Guide on the
Documentation Library CD for more information.
If you encounter software installation problems using a SCSI hard
drive, see the applicable solutions listed in the following table:
Solving Software Problems
Problem Cause Solution
Windows NT is not
installing properly on a
SCSI hard drive.
SCSI drivers were
not installed on the
system prior to the
Windows NT
installation.
Install the SCSI drivers on your
system first, then install
Windows NT.
To download SCSI drivers for your
Compaq system, visit the Compaq
Web site at
www.compaq.com/support
For information on installing SCSI
drivers, see Appendix E, “Installing
SCSI Drivers for Windows NT
Installation.”
177620-006.book Page 35 Thursday, March 14, 2002 3:16 PM