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76 user’s guide
power (continued)
Symptom Problem Solution
PC appears locked
up and won’t turn
off when the On
button is pressed.
PC is not working. Press and hold the On button until the PC turns off.
The unit temperature was exceeded. Unit is in an exceedingly hot environment. Let it cool down.
Ensure PC air vents are not blocked and internal fan is
running. Note that your PC may not have an internal fan.
The unit temperature was exceeded
because the PC was functioning with
the cover or access panel removed.
Replace cover or access panel, and let the PC cool down
before attempting to turn on power to the PC.
PC powered off
automatically.
Processor or system fan has failed. Refer to the Warranty & Support Guide to contact Support
for replacement details. Note that your PC may not have an
internal fan.
miscellaneous
Symptom Problem Solution
PC date and time
display is incorrect.
RTC (real-time clock) battery may
need to be replaced. Battery life is
approximately 3–5 years.
First, reset the date and time in your operating system by
using the Control Panel. If the problem persists, replace
the battery. See “upgrading and servicing the pc” for
instructions, or refer to the Warranty & Support Guide to
contact Support for replacement details.
Printer has problems. Printer will not print correctly or
at all.
If you encounter printer problems, refer to the
documentation that came with your printer.