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78 user’s guide
software. Use System Restore to return the PC to the settings the PC had
before you installed the program. For more information, type System Restore
into the Search box in Help and Support.
• Application and Driver Recovery If the problem with the PC seems to be
with only one program or one driver, it may be that the application program
or the driver program is damaged. You can reinstall individual factory-
installed application programs and driver programs by using the Compaq
Application Recovery program (select models only); see “application
recovery” on page 82.
• System Recovery Use the Compaq System Recovery program as a last resort
to reinstall the software. Perform System Recovery using the hard disk drive
partition first; see “system recovery” on page 83. If necessary, next perform
System Recovery using the recovery discs and choose Standard Recovery; see
“starting system recovery using recovery discs” on page 84. Finally, if
necessary, perform System Recovery using the recovery discs and choose full
System Recovery.
Before using the Compaq System Recovery program or the Compaq Application
Recovery program, use System Restore.
NOTE: Your PC hard disk drive contains the System Recovery image in a
partition area of the disk drive. The PC does not include recovery discs in the
accessory box, but you can make your own recovery CDs or DVD; see “creating
recovery cds/dvds” on page 79.
When your PC stops working correctly, the Restart, Turn Off Computer, and
Driver Rollback methods (described above) may resolve the problem. After you
have tried these three methods, if needed, try the remaining actions, using the
table that follows as a quick reference.
For the specific PC problem, try the method listed as #1, then #2, and then #3.
Problem/Status
Microsoft
System
Restore
Application
Recovery
program
System
Recovery
from the
hard disk
partition
System
Recovery
from the
recovery
CDs/DVDs
You installed a new
application or device driver.
1
An application does
not work.
1 2 3
A device driver does
not work.
1 2
PC stops responding or
does not work.
1 2 3
You replaced the hard disk
drive or removed the
partition.
1