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FlipTop Computer Center Crestron QM-FTCC
Problem Solving
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-FTCC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Net ID is not correct. Verify the Net ID In Toolbox.
Net ID is not set to match
the Net ID specified in
SIMPL Windows.
Verify SIMPL Windows program for
setting Net ID.
QM-FTCC not
functioning.
Net ID is the same as
another device’s Net ID.
Assign a different Net ID.
PWR LED
does not
illuminate.
Not receiving power.
Verify that Cresnet is properly
attached.
Verify RGB, video, S-video output
cable connection.
No video
output
displayed.
Incorrect cable
connection.
Verify QM input cable connection is
secure.
Wrong SystemBuilder or
SIMPL Windows
programs.
Verify and upload correct programs.
Wrong source
or video
displayed.
SystemBuilder project not
set up correctly.
Verify proper video set up for each
video input.
Incorrect cable
connections.
Verify 15-pin output cable
connection. Verify QM input cable
connections.
Video from
RGB source is
garbled or no
output.
Signal skew due to cable
length or unequal pair
length.
Verify maximum QM cable length
and compensation for skew.
Poor RGB or
video image
quality.
Incorrect peak and/or boost
setting.
Adjust SystemBuilder peak or boost
controls until image quality is
improved.
Hum on audio
and/or mic.
Grounding problem.
Refer to ground wire connection
instructions on page 22.
Intermittent or
no audio/mic
output.
Incorrect peak setting.
Adjust SystemBuilder peak control
until audio is restored.
Microphone requires
phantom power or cannot
use phantom power.
Enable or disable phantom power
as necessary using controls
created in the SystemBuilder
project.
Incorrect gain, gating
level, attack time or decay
time settings.
Adjust gain, gating level, attack
time, or decay time settings as
required.
Microphone
does not
produce
sound.
Incorrect volume and/or
mixer settings on
QM-RMCRX-BA.
Adjust volume and/or mixer
settings on QM-RMCRX-BA as
required.
Continued on the following page
52 • FlipTop Computer Center: QM-FTCC Operations & Installation Guide - DOC. 6313A