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12. Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System
Diagnostics").
If the tests fail, continue to step13.
13. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
14. Remove the cover (see "Removing the Cover").
15. Lay the system on its right side.
16. Remove all expansion cards installed in the system (see "Removing an Expansion Card" in "Installing System Options").
17. Stand the system upright.
18. Install the cover (see "Installing the Cover").
19. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
20. Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System
Diagnostics").
If the tests complete successfully, an expansion card may be conflicting with the diskette drive, or you may have a faulty expansion card. Continue to
step21.
If the tests fail, see "Getting Help".
21. For each expansion card, perform the following steps:
a. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
b. Remove the cover (see "Removing the Cover").
c. Lay the system on its right side.
d. Reinstall one of the expansion cards you removed in step16 (see "Installing an Expansion Card" in "Installing System Options").
e. Stand the system upright.
f. Install the cover (see "Installing the Cover").
g. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
h. Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System
Diagnostics").
If the tests fail, see "Getting Help."
If you have reinstalled all of the expansion cards and the tests still fail, see "Getting Help."
Troubleshooting a CD Drive
Problem
l System cannot read data from the CD
l CD drive cables
Action
1. Run the IDE devices tests in the system diagnostics to determine whether the CD drive operates properly (see "Running the System Diagnostics").
If the tests fail, continue to step2.
CAUTION: Before you perform this procedure, see "Safety First—For You and Your System."
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.